At PCMD MANAGEMENT LLC, we understand that plans can change. Our goal is to provide a flexible, transparent, and customer-friendly cancellation policy while ensuring fairness for our drivers and operational commitments.

1. Cancellation Policy

• Free Cancellations:
  You can cancel your booking at least 24 hours before the scheduled pickup time at no cost.
• Late Cancellations:
  Cancellations made within 24 hours of the scheduled pickup may incur a cancellation fee to cover allocated vehicle and driver costs.
• Same-Day Delivery Cancellations:
  Same-day bookings canceled after dispatch will be charged in full.
• No-Show Policy:
  If the driver arrives at the pickup location and you are unavailable or the goods are not ready, the delivery will be marked as a failed pickup and charges may apply.

2. Refund Policy

• Full Refunds:
  Eligible for cancellations made within the free cancellation window.
• Partial Refunds:
  If your delivery is canceled after pickup but before delivery, a partial refund may be issued based on distance traveled and time spent.
• No Refunds:
  • If goods are delivered successfully.
  • If cancellation occurs after the package is in transit.

3. How to Cancel a Booking

To cancel your booking:

• Call our customer support hotline
• Email us at [Your Email Address]
• Use our website’s Contact Us or booking management page

Please provide your order reference number for faster processing.

4. Exceptions

PCMD MANAGEMENT LLC reserves the right to waive cancellation fees in cases of:

• Severe weather or natural disasters
• Operational issues caused by us
• Other unforeseen events beyond customer control

5. Policy Updates

We may update this policy to improve fairness and operational efficiency. Any changes will be posted on this page with the updated date.